Customer Support

Call Center Supervisor

Gross monthly salary in Czech Republic is

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80% of people earn:

1,386 - 2,744 USD

10% earn less lthan 1,386 USD

10% earns more than 2,744 USD

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Platy.cz salary survey, 80% of people on the Call Center Supervisor position in the Czech Republic earn between 1,386 USD and 2,744 USD monthly gross.

10% of employees earn less than 1,386 USD and 10% of people earn more than 2,744 USD.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
Supervising and training call center agents to enhance their performance and customer service skills.
Monitoring call metrics and performance indicators to identify areas for improvement.
Handling escalated customer inquiries and resolving complex issues in a timely manner.
Developing and implementing policies and procedures to improve service quality and operational efficiency.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring compliance with company policies and industry regulations.
Collaborating with other departments to address customer needs and improve service offerings.
Preparing reports on call center performance, customer feedback, and team productivity.
Fostering a positive work environment that encourages teamwork and employee engagement.
Assisting in the recruitment and onboarding process of new call center staff.
Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

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Position Call Center Supervisor - Customer Support in the labour market

In the salary ranking,
the job position takes

391. place

Women representation in position

57%

Average age of respondent by position

683. place

Porter, Information Staff

General labour

901 - 1,267 USD

392. place

Diagnostic Technician

Car Industry

1,405 - 2,809 USD

391. place

Call Center Supervisor

Customer Support

1,386 - 2,744 USD

390. place

Metallurgist

Mining, Metallurgy

1,318 - 2,971 USD

1. place

Chief Executive Officer

Top Management

2,968 - 17,052 USD

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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