Customer Support

Customer service analyst

Gross monthly salary in Czech Republic is

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80% of people earn:

32K - 59K Kč

10% earn less lthan 32K Kč

10% earns more than 59K Kč

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Platy.cz salary survey, 80% of people on the Customer service analyst position in the Czech Republic earn between 32,117 Kč and 59,322 Kč monthly gross.

10% of employees earn less than 32,117 Kč and 10% of people earn more than 59,322 Kč.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Analyzing customer service data to identify trends, patterns, and areas for improvement.
Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
Preparing detailed reports and presentations on customer feedback and service performance metrics.
Conducting root cause analysis for customer complaints and implementing corrective actions.
Assisting in the development and implementation of customer service policies and procedures.
Providing support and training to customer service representatives to improve service delivery.
Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
Participating in customer service initiatives and projects aimed at improving overall service efficiency.
Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.

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The most common career path of an employee

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Position Customer service analyst - Customer Support in the labour market

In the salary ranking,
the job position takes

432. place

Women representation in position

52%

Average age of respondent by position

683. place

Porter, Information Staff

General labour

20,800 - 29,248 Kč

433. place

Pipe fitter

Construction & Real Estate

432. place

Customer service analyst

Customer Support

32,117 - 59,322 Kč

431. place

Account Executive

Marketing, Advertising, PR

32,686 - 62,611 Kč

1. place

Chief Executive Officer

Top Management

68,499 - 393,580 Kč

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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