Top Management

Call Centre Director

Gross monthly salary in Czech Republic is

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80% of people earn:

51K - 173K Kč

10% earn less lthan 51K Kč

10% earns more than 173K Kč

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Platy.cz salary survey, 80% of people on the Call Centre Director position in the Czech Republic earn between 50,576 Kč and 172,668 Kč monthly gross.

10% of employees earn less than 50,576 Kč and 10% of people earn more than 172,668 Kč.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Oversee and manage the daily operations of the call centre, ensuring efficient and effective service delivery.
Develop and implement strategic plans to enhance customer service, operational efficiency, and overall performance of the call centre.
Lead, mentor, and develop a high-performing team of call centre managers and staff to achieve organizational goals and objectives.
Establish and monitor key performance indicators (KPIs) to assess the effectiveness and quality of call centre operations.
Collaborate with other departments to align call centre activities with broader company objectives and strategies.
Drive continuous improvement initiatives to optimize processes, technology, and customer interactions.
Manage budgetary planning and control to ensure cost-effectiveness and financial efficiency of the call centre operations.
Ensure compliance with industry regulations and company policies, maintaining high standards of customer service and data protection.
Analyze and report on call centre performance metrics, providing insights and recommendations to senior management.
Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
Handle escalated customer issues and complaints, ensuring satisfactory resolution and customer satisfaction.

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The most common career path of an employee

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Position Call Centre Director - Top Management in the labour market

In the salary ranking,
the job position takes

21. place

Women representation in position

n/a

Average age of respondent by position

683. place

Porter, Information Staff

General labour

20,800 - 29,248 Kč

22. place

Publishing House Director

Top Management

41,007 - 176,763 Kč

21. place

Call Centre Director

Top Management

50,576 - 172,668 Kč

20. place

IT Manager

Management

50,696 - 160,608 Kč

1. place

Chief Executive Officer

Top Management

68,499 - 393,580 Kč

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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